معطر جو

Delivery Time: 1 to 4 business days. If you need your order quickly, express shipping is your best option.

Important Delivery Information: We do our best to ensure timely delivery, but please note that occasional delays may occur due to factors beyond our control, such as weather conditions or public holidays.

Once your order is shipped, you will receive a confirmation message with shipping details so you can track your order step-by-step.

Return & Exchange Process

Initial Inspection upon Delivery: When you receive your order, you can inspect and try on the items immediately. If you find any issues with the product upon delivery, you can return it directly to the delivery representative. A return fee, equal to the delivery fee, will be charged for this service.

Conditions for Returns: Once you accept and keep the order, this confirms that the product is in good condition, and no returns or exchanges are allowed after opening or using the item. However, if you still wish to return the product after accepting it, all return and shipping costs to our warehouse will be at your expense.

Condition of Returned Items: If the returned item is found to have any damage, tears, or signs of use upon inspection at our warehouse, we reserve the right to reject the return. The product will be sent back to you, as we perform thorough quality checks on all items before shipping.

Refund Process

Refund Timeline: Refunds will be processed within 3 to 7 business days after our warehouse receives and inspects the returned item. The refund will be issued using the same method of payment used for the purchase.

If you have any questions or need assistance with a return or refund, please don’t hesitate to contact our Customer Service team.